Every kitchen breaks differently.
Sentinel catches the repeats in each one, and tells the right person.
One branch slips. The rest don’t find out from Google.
Each branch is watched against the others. Area managers get a list, not a pile.
QR form: “Order arrived cold.”
Instagram: “Burger was cold when it got here.”
Third one. Pattern opens. Owner: branch manager, due 7 pm.
All three customers get an apology on WhatsApp.
Ten orders checked, all out hot. Done.
The morning rush has its own complaints.
Sentinel sees when complaints happen, so the fix lands on the right shift.
Google: “Waited 25 minutes at the counter.”
QR form: waiting time, 2 stars.
Third before 9 am. Shift lead adds a second person, 7:30 to 9:30.
No waiting complaints. Fix confirmed.
No dining room. Every complaint is about the bag.
Each complaint is joined to its order: kitchen, packing or rider.
“Pizza delivered late.” It sat 14 minutes in Ready.
“Missing sauce in my order.”
Third missing item. Dispatch lead adds a sauce check, due 9 pm.
No missing-item complaints.