Nine parts. One loop.
Hear every complaint, catch the repeats, give each an owner, win the customer back.
All features
Complaints & patterns
Every channel in one feed. Repeats caught on the third report.
Recovery & WhatsApp
Apologies, vouchers and comebacks, tracked per case.
Team chat & order tickets
A room for every case, with order tickets inside.
Social listening
Public posts and reviews that mention you.
Orders & POS
Live orders, joined to the complaints they caused.
AI assistant
Ask in plain words, get answers with sources.
Forms & QR codes
A QR code for every branch and table.
Automations
When this happens, do that. Every time.
Reports & alerts
The right alert to the right person, once.
Complaints & patterns
Reviews, forms, DMs and call notes in one feed, each with a reason.
- 3 at one branch, or 3 branches at once, opens a pattern
- Food-safety complaints escalate on the first report
Recovery & WhatsApp
A fast, personal apology, a voucher if you choose, and a record of who came back.
- Apology drafts in your brand’s voice
- Vouchers with limits and approvals
- Comebacks tracked per customer
Team chat & order tickets
Every case gets a room with the people who can fix it.
- Branch groups and direct messages
- Share a live order as a ticket
- Pattern alerts posted to the right room
Orders & POS
Every live order by stage, joined to any complaint it caused.
AI assistant
Ask by text or voice. Answers come from your own data, with sources.
Forms & QR codes
Dine-in, delivery and call-centre forms, with a QR code per branch and table.
- A low rating asks what went wrong
- Your own branded page and link
How was your visit today?
Harbor Point · Table 12
What could we do better?
Automations
Write the rule once. Sentinel follows it every time, and logs what it did.
Reports & alerts
Alerts go to the person who can act. Owners get a short read of the day.
- Push alerts for patterns and overdue actions
- Action register: what worked, what didn’t
- CSV export of incidents, cases and orders
Cold food ×3. Owner: Kamran A., due 7:00 pm.
Second cashier, 7 to 10 pm. Reminded once.
Lakeside is handled. Old Town needs a call.
No missing-item complaints for 7 days.
Today, in your pocket.
Installs like an app. Drag the phone to turn it.
Questions owners ask.
What counts as a pattern?
The same complaint 3 times at one branch, or at 3 branches at once. Thresholds can be tuned per complaint type.
Where does the feedback come from?
QR forms, Google reviews, social media, WhatsApp, call-centre logs, delivery apps and POS orders, depending on your plan.
Do customers need to install anything?
No. They scan a QR code or reply on WhatsApp. Your team uses the browser or the installed app.
We’re a single café. Is Sentinel for us?
It’s built for brands with several branches. Message us and we’ll tell you honestly if it fits yet.
Why is Sentinel invite only?
We set up a few brands at a time, so every rollout is configured properly with you.
Social listening
Posts and reviews that mention you, sorted into complaints, praise and questions.